If you’re looking for a legitimate, W-2, work-from-home customer service role with steady part-time hours, this opportunity offers structure, stability, and room to grow. Frontline Call Center provides paid training, multi-channel support experience, and the potential to move into full-time work — all from home.
💼 Employment Type: Part-Time (Permanent, W-2)
📍 Location: Remote (U.S.)
💰 Pay: $15/hour
🕒 Hours: ~25–30 hours/week (potential to transition to full-time)
💬 Job Overview
Frontline Call Center is hiring Remote Customer Service Representatives to join its Blended Support Team. In this role, you’ll support multiple client accounts by handling inbound calls, chats, and emails while following structured processes to resolve customer issues efficiently and professionally.
This position is ideal for individuals with prior call center or customer service experience who are comfortable with technology, multitasking across systems, and working in a structured remote environment. Training is required and attendance is mandatory.
📋 Key Responsibilities
Handle inbound customer interactions via phone, chat, and email.
Follow step-by-step workflows to resolve customer inquiries.
Accurately log all interactions in Frontline Connection CRM.
Gather, verify, and document caller information.
Provide professional, patient, and solutions-oriented customer support.
Maintain focus and accuracy in a fast-paced, multi-client environment.
🧩 Requirements
Previous customer service experience required (high call volume preferred).
Prior call center or remote work experience strongly preferred.
Basic technical support skills (install/uninstall programs, troubleshoot equipment).
Strong verbal and written communication skills.
Excellent attention to detail and ability to multitask.
Ability to stay calm and professional under pressure.
Reliable, distraction-free home workspace.
Training attendance is 100% mandatory — no exceptions.
Open availability required (24/7); schedules assigned after training.
🖥️ Computer & Technical Requirements
Windows 11 PC required (no Macs or Chromebooks).
Dual monitors required.
Minimum 16 GB RAM (12 GB usable).
CPU utilization at or below 50%.
At least 256 GB storage (SSD preferred).
Hardwired Ethernet connection required (Wi-Fi not allowed).
Internet speed requirements:
Download: 20 Mbps+
Upload: 10 Mbps+
Ping: 20 ms or less
High-quality USB headset required.
Camera required for interview and training (not required after schedule assignment).
📚 Training Schedule
Orientation: Tuesday, November 18, 2025🕖 7:00 AM – 2:30 PM PST
Training: Monday–Friday🕖 7:00 AM – 12:00 PM PST
✨ Why You’ll Love This Job
This is a legitimate W-2 remote role with consistent part-time hours, paid training, and growth potential. Frontline Call Center provides structured workflows, modern tools, and the opportunity to build multi-channel customer support experience — with the option to move into full-time work over time.
🌟 Who This Job Is Perfect For
Experienced customer service or call center professionals.
Remote workers with strong technical setups ready to start quickly.
Individuals seeking stable, part-time work from home.
Candidates comfortable with structured schedules and performance expectations.
Job-seekers who want a W-2 role (not contract work).
🏢 About the Company
Frontline Call Center is a U.S.-based customer support provider offering multi-channel solutions for various client accounts. Frontline is a W-2 employer and does not hire independent contractors, providing legitimate remote opportunities with structured onboarding and training.
🚀 How to Apply
Applicants must submit screenshots to Frontline showing:
Wired Ethernet connection
Internet speed test results (ping under 20 ms)
System information verifying 16 GB RAM
All technical requirements will be verified during the interview.
