Sedgwick is seeking a Remote Customer Service Specialist to support policyholders and insurance partners with temporary housing needs. If you have strong communication skills, enjoy assisting customers through stressful situations, and want a meaningful remote role with a company recognized as a Great Place to Work®, this opportunity offers stability, purpose, and room to grow in the insurance services industry.
💼 Employment Type: Part-Time
📍 Location: Remote (U.S.) — AL, AR, GA, LA, TN + Additional Eligible States
💬 Job Overview
As a Customer Service Specialist, you will serve as the first point of contact on Sedgwick’s temporary housing line, assisting policyholders, adjusters, hotels, and property managers with housing-related inquiries. You’ll handle inbound calls, process hotel extensions, review billing documentation, update databases, and monitor email communications. This role requires empathy, strong problem-solving skills, and a commitment to delivering high-quality service in a fast-paced environment.
📋 Key Responsibilities
Answer inbound calls from insureds, adjusters, hotels, and property managers with professionalism and compassion.
Support temporary housing inquiries by providing accurate information and resolving issues efficiently.
Enter new housing claims accurately into internal systems.
Monitor inbound email for approvals, claim questions, and new requests.
Contact insureds via text/email to confirm extensions and coordinate housing updates.
Maintain the hotel database and ensure all information is accurate and up to date.
Extend hotel stays and retrieve folios (receipts) from properties.
Audit folios and related documentation to ensure billing accuracy and compliance.
Verify and maintain correct data across multiple systems.
Support Sedgwick’s quality programs and assist with additional tasks as needed.
🧩 Requirements
Education & Experience
Bachelor’s degree preferred (but not required).
4 years of claims processing or related business experience OR an equivalent combination of education and relevant work.
Insurance or financial services experience preferred.
Skills & Knowledge
Working knowledge of billing, reconciliation systems, and claims workflows.
Strong written and verbal communication abilities.
Proficient in Microsoft Office, including Excel.
Excellent problem-solving, analytical, and organizational skills.
Ability to handle confidential information with discretion.
Comfortable working in a team environment and meeting performance benchmarks.
Must pass a credit security check as part of the hiring process.
✨ Why You’ll Love This Job
Sedgwick is known for its mission-driven culture and commitment to helping people during unexpected events. You’ll enjoy a caring team environment, work-life balance, national workplace awards, and the opportunity to make a meaningful difference in the lives of policyholders navigating temporary housing needs.
With competitive pay, part-time schedule stability, and inclusive hiring, Sedgwick is a strong place to build long-term experience in customer support or insurance services.
🌟 Who This Job Is Perfect For
Customer service professionals with experience in insurance, finance, or claims environments.
Individuals who can stay calm and compassionate during stressful customer situations.
Detail-oriented workers who excel at administrative accuracy and data management.
Part-time job seekers who want consistent hours and remote flexibility.
Problem-solvers who enjoy investigating issues and supporting both clients and vendors.
🏢 About the Company
Sedgwick is a global leader in claims management, technology, and insurance support services, with over 33,000 colleagues helping people through unexpected events. Recognized as one of America’s Greatest Workplaces and a certified Great Place to Work®, Sedgwick fosters a culture of compassion, diversity, and career growth — creating meaningful opportunities for people from all backgrounds.
🚀 How to Apply
You’ll be redirected to Sedgwick’s official careers page to complete your application.
