If you’re a technically curious Customer Success Manager who loves solving complex cloud challenges and partnering closely with customers, this role offers deep impact and flexibility. PerfectScale by DoiT sits at the cutting edge of Kubernetes optimization, making this an exciting opportunity for CSMs who enjoy hands-on, value-driven work in B2B SaaS.
💼 Employment Type: Full-Time
📍 Location: Remote (U.S.)
🕒 Time Zone Requirement: Central or Mountain Time
💬 Job Overview
PerfectScale by DoiT is hiring a Customer Success Manager to own the customer journey end-to-end — from technical validation and proof-of-concept through implementation, adoption, and long-term success. In this role, you’ll partner closely with Account Executives, Solutions Engineers, and R&D to ensure customers achieve measurable value from PerfectScale’s Kubernetes optimization platform.
This role is ideal for a technically inclined CSM who enjoys working directly with customers, guiding implementations, and influencing product adoption in a fast-growing B2B SaaS environment.
📋 Key Responsibilities
Own and adapt the end-to-end customer journey to meet evolving customer needs.
Lead technical validation and POCs during the sales process.
Build deep expertise in PerfectScale’s technology to establish CS best practices.
Manage a portfolio of customers to drive adoption, retention, and risk mitigation.
Build relationships across customer organizations, from end users to executive sponsors.
Plan and lead Quarterly Business Reviews (QBRs) and internal account assessments.
Create tailored Success Plans aligned to customer goals and outcomes.
Guide customers through key moments of implementation and adoption.
Act as the customer advocate internally with sales, product, engineering, and finance teams.
Maintain accurate customer records, billing coordination, and CS playbooks.
🧩 Requirements
3+ years of experience in customer success, account management, consulting, or software sales.
Strong ability to manage multiple projects with attention to detail.
Experience building and executing customer Success Plans.
Comfort interacting with both technical and non-technical stakeholders, including C-level leaders.
Excellent verbal and written English communication skills.
Proven ability to work cross-functionally in fast-paced environments.
Self-starter mindset with the ability to work autonomously.
Strong organizational and data-driven decision-making skills.
Collaborative, team-oriented approach with high integrity.
➕ Bonus Points
Experience with Kubernetes, DevOps, or cloud-native technologies.
Familiarity with multicloud environments (AWS, GCP, Azure).
Additional language proficiency.
✨ Why You’ll Love This Job
DoiT offers a truly flexible, remote-first culture with a strong emphasis on autonomy, growth, and innovation. Benefits include unlimited PTO, flexible work options, health insurance, parental leave, employee stock options, a home office allowance, professional development stipend, and a peer recognition program — all within an inclusive, global team.
🌟 Who This Job Is Perfect For
Customer Success Managers with a technical or SaaS background.
CS professionals who enjoy hands-on problem-solving and customer advocacy.
Candidates interested in cloud, Kubernetes, and DevOps technologies.
Remote workers seeking flexibility and ownership.
Professionals who thrive in high-growth, innovative environments.
🏢 About the Company
DoiT is a global cloud technology company helping organizations operate efficiently across complex multicloud environments. Through its PerfectScale platform, DoiT delivers AI-powered Kubernetes optimization combined with human expertise — supporting more than 4,000 customers worldwide as a strategic partner to AWS, Google Cloud, and Microsoft Azure.
🚀 How to Apply
You’ll be redirected to DoiT’s official careers page to submit your application.
