If you’re an experienced Customer Success leader who thrives in enterprise environments and enjoys owning high-value client relationships, this role offers scale, impact, and growth. RingCentral supports some of the world’s most recognizable organizations, making this a powerful opportunity for senior-level customer success professionals.
💼 Employment Type: Full-Time
📍 Location: Remote (U.S.)
💰 Compensation: $54,600–$130,000/year base (location-dependent)
➕ Variable pay, equity & full benefits
💬 Job Overview
RingCentral is hiring an Enterprise Customer Success Manager to support and grow relationships with its most strategic, high-profile customers. In this role, you’ll serve as a trusted partner and subject-matter expert — driving adoption, mitigating churn risk, and ensuring customers achieve measurable ROI across RingCentral’s unified communications and contact center platforms.
This is a senior, enterprise-facing role that blends customer advocacy, technical expertise, and revenue ownership. You’ll collaborate closely with sales, support, professional services, and leadership teams to deliver long-term customer success.
📋 Key Responsibilities
Serve as the primary point of contact and trusted advisor for enterprise customers.
Drive adoption across RingCentral’s full product stack to maximize customer ROI.
Manage adoption campaigns and success plans using Salesforce (SFDC).
Facilitate QBRs and executive-level discussions with customer stakeholders.
Identify and mitigate churn risk while protecting and expanding MRR.
Maintain and grow monthly recurring revenue for assigned accounts.
Act as a liaison between customers and internal teams (sales, support, services).
Lead internal and external initiatives through strong project management.
Execute structured adoption strategies through ongoing business reviews.
Support expansion opportunities and partner relationships within enterprise accounts.
🧩 Requirements
3–7+ years of enterprise-level Customer Success experience.
Proven success exceeding customer satisfaction, adoption, and retention goals.
Strong technical and commercial acumen with a customer-first mindset.
Experience working directly with C-level and executive stakeholders.
Excellent communication and presentation skills.
Strong analytical and problem-solving abilities.
Ability to influence cross-functional teams without direct authority.
Bachelor’s degree or equivalent experience required.
Experience with VoIP, Contact Center, or UCaaS technologies preferred.
✨ Why You’ll Love This Job
RingCentral offers the scale of a global tech leader with the flexibility of remote work. You’ll receive competitive compensation, equity opportunities, robust benefits, and the chance to work with enterprise customers at the forefront of AI-powered communications technology. This role offers long-term career growth in one of the strongest SaaS markets today.
🌟 Who This Job Is Perfect For
Enterprise Customer Success Managers ready to own high-value accounts.
CS leaders who enjoy strategic relationships and complex problem-solving.
Professionals with experience in SaaS, UCaaS, or Contact Center technology.
Remote professionals seeking senior-level impact and compensation.
Candidates motivated by customer outcomes, adoption, and growth.
🏢 About the Company
RingCentral is a global leader in cloud communications and contact center solutions, powering modern workforces through its Message Video Phone™ (MVP™) platform. A publicly traded company (NYSE: RNG), RingCentral serves millions of users worldwide and is consistently recognized as a Best Place to Work.
🚀 How to Apply
You’ll be redirected to RingCentral’s official careers page. There is no application deadline, and RingCentral hires for this role on an ongoing basis.
