🧩 Requirements
High school diploma or GED required.
Minimum 2 years of customer service experience in a call center environment.
At least 1 year of healthcare experience with medical terminology.
Ability to type at least 30 WPM while actively listening.
Comfort navigating dual monitors and multiple applications.
Basic proficiency in Microsoft Word, Excel, Outlook, and Teams.
Strong attention to detail, empathy, and patience.
Passing score on the SHL Customer Service Phone Simulation Assessment required.
✨ Why You’ll Love This Job
CareCentrix offers long-term stability, healthcare-focused work, and a strong benefits package. Employees receive medical, dental, and vision coverage, 401(k) with company match, HSA and dependent care contributions, paid time off, paid parental leave, and monthly performance incentives — all while working from home in an award-winning culture.
🏢 About the Company
CareCentrix is a healthcare services organization focused on improving access to home-based care and reducing hospital readmissions. Known for its values-driven culture, CareCentrix partners with health plans and providers nationwide to deliver coordinated, patient-centered care.
