If you have healthcare call center experience and enjoy being the first point of support for patients and providers, this remote role offers stability, benefits, and meaningful impact. CareCentrix plays a critical role in coordinating home healthcare services, making this a strong opportunity for detail-oriented, patient-focused professionals.
💼 Employment Type: Full-Time
📍 Location: Remote (U.S.)
💰 Pay: $17.50/hour + monthly bonus incentives
📅 Start Date: Monday, February 9, 2026
💬 Job Overview
CareCentrix is hiring Healthcare Customer Service Experts to serve as the first point of contact for patients seeking home healthcare services and providers requesting service authorizations. In this role, you’ll work in a fast-paced, high-volume inbound call center handling approximately 60–65 calls per day.
You’ll assist with service inquiries, submit new service requests, and support coordination for items such as durable medical equipment and home health services — all while maintaining accuracy, empathy, and HIPAA compliance.
📋 Key Responsibilities
Answer inbound calls from patients, providers, and referral sources.
Handle approximately 60–65 calls per day through an inbound queue.
Submit and track new service requests (e.g., wheelchairs, wound care, diabetic supplies).
Provide status updates on existing service requests.
Navigate multiple systems using a dual-monitor setup.
Accurately document information to support end-to-end care coordination.
Meet performance metrics including quality, AHT, attendance, and adherence.
Maintain compliance with HIPAA/PHI regulations at all times.
Contribute positively to a collaborative, team-oriented environment.
🕒 Training & Schedule
Formal Training & Nesting:• First 5 weeks• Monday–Friday, 9:00 AM – 5:30 PM EST
Post-Training Schedule:• Monday–Friday, 11:30 AM – 8:00 PM EST
⏱️ Includes scheduled breaks and a 30-minute lunch.📌 Evening or schedule adjustments may occur based on business needs.
🧩 Requirements
High school diploma or GED required.
Minimum 2 years of customer service experience in a call center environment.
At least 1 year of healthcare experience with medical terminology.
Ability to type at least 30 WPM while actively listening.
Comfort navigating dual monitors and multiple applications.
Basic proficiency in Microsoft Word, Excel, Outlook, and Teams.
Strong attention to detail, empathy, and patience.
Passing score on the SHL Customer Service Phone Simulation Assessment required.
✨ Why You’ll Love This Job
CareCentrix offers long-term stability, healthcare-focused work, and a strong benefits package. Employees receive medical, dental, and vision coverage, 401(k) with company match, HSA and dependent care contributions, paid time off, paid parental leave, and monthly performance incentives — all while working from home in an award-winning culture.
🌟 Who This Job Is Perfect For
Healthcare call center professionals.
Customer service reps experienced with medical terminology.
Detail-oriented workers who thrive in structured, metric-driven environments.
Candidates seeking full-time remote work with benefits.
Professionals who enjoy helping patients access essential care services.
🏢 About the Company
CareCentrix is a healthcare services organization focused on improving access to home-based care and reducing hospital readmissions. Known for its values-driven culture, CareCentrix partners with health plans and providers nationwide to deliver coordinated, patient-centered care.
