💼 Employment Type: Full-Time
📍 Location: Remote (U.S.)
💬 Job Overview
CareCentrix is hiring Remote Healthcare Customer Service Experts to be the first point of contact for patients and providers seeking home healthcare services. You’ll handle 60–65 inbound calls per day, assist with service requests, authorizations, and answer healthcare-related questions.
This is a perfect role for detail-oriented problem solvers who thrive in a remote, high-volume call center environment and enjoy helping people with empathy.
📋 Key Responsibilities
Handle inbound calls regarding healthcare services, authorizations, and durable medical equipment requests.
Assist patients, providers, and referral sources using multiple applications on a dual-monitor setup.
Provide accurate information and guidance on home healthcare services.
Maintain compliance with HIPAA/PHI regulations.
Meet performance metrics including average handle time, call quality, attendance, and adherence.
Participate in 5 weeks of formal training + nesting to transition smoothly into your assigned shift.
🧩 Requirements
Education: High School Diploma or GED.
Experience: Minimum 2 years in customer service in a call center; 1 year in healthcare with medical terminology.
Technical Skills: Comfortable with dual monitors, multiple applications, and basic Microsoft Office (Word, Excel, Outlook, Teams).
Keyboarding: Type at least 30 WPM while performing data entry.
Must pass the SHL Customer Service Phone Simulation Assessment.
Work Schedule
Training & Nesting: Monday–Friday, 9:00 AM – 5:30 PM EST
Post-Training Shift: Monday–Friday, 11:30 AM – 8:00 PM EST
✨ Why You’ll Love This Job
$17.50/hr + monthly bonus incentives
Paid training and structured onboarding
Medical, dental, vision benefits
401(k) with company match + HSA & Dependent Care FSA contributions
Paid time off, parental leave, and personal/sick time
Award-winning culture that values teamwork, excellence, and empathy
🌟 Who This Job Is Perfect For
Individuals experienced in healthcare customer service and call center work.
People who thrive in a fast-paced, detail-oriented, high-volume environment.
Candidates who enjoy helping people with patience and empathy.
Professionals seeking stable remote work with growth potential in healthcare support.
🏢 About CareCentrix
CareCentrix provides home healthcare solutions for patients and supports providers with seamless service delivery. The company values integrity, excellence, and a culture that combines hard work with fun.
🚀 How to Apply
You'll be redirected to CareCentrix’s official career portal to submit your application.
