If you’re an empathetic customer service professional who enjoys helping people through real problems, this remote role offers stability, benefits, and long-term growth. Afni is known for promoting from within and providing paid training, making this a strong opportunity for call center professionals ready to grow their careers from home.
💼 Employment Type: Full-Time
📍 Location: Remote (Select U.S. States)
Hiring States: Alabama, Georgia, North Carolina, South Carolina, Texas
💰 Pay: Competitive hourly pay + commission/bonus opportunities
🕒 Schedule: 40 hours/week
💬 Job Overview
Afni is hiring Remote Inbound Customer Service Representatives to support customers through inbound calls related to promotions, eligibility questions, billing concerns, and account troubleshooting. In this role, you’ll assist customers with empathy, resolve issues efficiently, and identify opportunities to offer additional solutions when appropriate.
This position is ideal for individuals who are calm under pressure, enjoy problem-solving, and are comfortable working in a high-volume call center environment from home.
📋 Key Responsibilities
Handle inbound customer calls with professionalism and empathy.
Respond to questions about promotions, billing, and eligibility requirements.
Troubleshoot issues related to self-registration and service access.
Process orders and update customer account information accurately.
Navigate multiple systems while actively assisting customers.
Identify and present relevant solutions or offers when appropriate.
Maintain strong attention to detail and accurate documentation.
🧩 Requirements
Minimum 1 year of customer service or sales experience.
At least 6 months of virtual or call center experience required.
Strong communication and active listening skills.
Ability to handle upset or stressed callers professionally.
Comfort managing up to 40 inbound calls per day.
High school diploma or GED required.
Must be at least 18 years old and legally authorized to work in the U.S.
Ability to pass a background check.
Must reside in one of the approved hiring states.
🖥️ Remote Work Requirements
Cable or Fiber internet service (no DSL, satellite, or cellular).
Internet speed: 25 Mbps download / 10 Mbps upload.
Ping rate under 100 ms.
Private, quiet workspace with desk and chair.
Ability to remain on webcam during working hours.
✨ Why You’ll Love This Job
Afni offers paid training, full benefits, and real career advancement opportunities. Employees receive medical, dental, and vision insurance, paid time off, holiday pay after 90 days, tuition reimbursement, and one of the most competitive referral programs in the industry — all while working from home.
🌟 Who This Job Is Perfect For
Remote-ready call center professionals.
Customer service reps who enjoy problem-solving and helping others.
Workers seeking full-time stability with benefits.
Candidates who want growth opportunities and internal promotion.
Individuals comfortable in fast-paced, phone-based environments.
🏢 About the Company
Afni is a global customer service provider with more than 80 years of experience. Known for its people-first culture, Afni emphasizes career growth, training, and long-term employee success — with many leaders starting their careers as customer service agents.
🚀 How to Apply
You’ll be redirected to Afni’s official careers page to complete your application.
