💼 Employment Type: Full-Time
📍 Location: Remote (U.S. — Eastern Time schedule)
💬 Job Overview
Digitech, part of the Sarnova family of healthcare companies, is seeking a Medical Claim Resolution Specialist (Insurance Biller) to work insurance claims after they’ve been submitted to commercial carriers.This is a 100% remote role where you’ll review pending, on-hold, denied, or incorrectly paid claims, identify root issues, and handle follow-up to ensure accurate and timely reimbursement.
You’ll work standard business hours, Monday through Friday, aligned with Eastern Time, using Digitech’s cloud-based billing platform to manage the full EMS revenue lifecycle. Equipment is provided, but you’ll need a personal phone for outbound carrier calls.
📋 Key Responsibilities
Work pending, on-hold, denied, or incorrectly paid insurance claims.
Review claims placed on hold and identify the root causes.
Resolve denials by determining why they occurred and taking follow-up action.
Provide insurance carriers with missing or required information; send appeals when needed.
Handle all correspondence, including mail, email, and refunds.
Ensure compliance with insurance rules, regulations, and timely filing limits.
Maintain accurate documentation and uphold Digitech’s professional image.
Perform additional duties as assigned.
🧩 Requirements
Strong computer skills; proficiency with MS Outlook, Word, and Excel.
Minimum typing speed of 40 WPM.
Ability to manage high-volume workloads and meet tight deadlines.
Experience in a performance-metric environment (monitored calls, KPIs) is helpful.
Calm and professional phone presence when interacting with insurance carriers.
Excellent written and verbal communication skills.
High attention to detail and strong organizational skills.
Ability to prioritize and complete tasks accurately in a remote work environment.
✨ Why You’ll Love This Job
This is a great fit for someone who thrives on problem-solving, navigating payer processes, and bringing clarity to complex claims. Digitech offers:
Fully remote setup
Equipment provided
Competitive salary + full benefits
A mission-driven culture serving EMS organizations
Stability in a long-standing healthcare technology company
A positive, inclusive work environment within the broader Sarnova family
🌟 Who This Job Is Perfect For
Medical billers or claims specialists looking for a remote, full-time role.
Detail-oriented professionals skilled in managing denials, appeals, and follow-up.
Individuals comfortable working independently with high accuracy and consistency.
Candidates who enjoy analytical work more than high-volume patient interactions.
People who thrive in structured, metrics-based billing environments.
🏢 About the Company
Digitech is a leading provider of cloud-based billing technology and outsourced revenue cycle management for the EMS transport industry. Founded in 1984, Digitech supports clients with advanced software, automation, compliance tools, and optimized collections.
Digitech is part of the Sarnova family of companies, including Bound Tree Medical, Tri-anim Health Services, Cardio Partners, and Emergency Medical Products — all united in supporting organizations that save and improve patients’ lives.
🚀 How to Apply
You’ll be redirected to Digitech/Sarnova’s official career page to submit your application.
