If you’re a Medical Assistant who enjoys helping patients beyond the exam room, this remote role offers meaningful impact, steady hours, and strong benefits. CareCentrix supports patients during critical post-hospital transitions, making this a rewarding opportunity for empathetic, detail-oriented professionals.
💼 Employment Type: Full-Time
📍 Location: Remote (U.S.)
💰 Pay: $18.00/hour + monthly bonus incentive
📅 Start Date: Monday, January 12, 2026
💬 Job Overview
CareCentrix is hiring Patient Advocates with Medical Assistant experience to support patients recently discharged from the hospital. In this role, you’ll work in a high-volume call center environment making outbound calls and supporting inbound queues to assess non-clinical needs, coordinate services, and ensure patients are recovering safely at home.
This is a non-clinical role focused on patient outreach, care coordination, documentation, and communication with clinical teams — ideal for Medical Assistants who enjoy patient interaction and structured workflows in a remote setting.
📋 Key Responsibilities
Conduct outbound outreach to recently discharged patients.
Answer inbound patient calls from a queue.
Ask non-clinical screening questions to identify post-discharge needs.
Determine eligibility for readmission prevention programs.
Coordinate services such as transportation and appointment scheduling.
Document patient data accurately to support clinical program goals.
Escalate concerns to appropriate clinical or specialty teams.
Communicate with physicians and clinical staff as needed.
Participate in performance improvement and quality initiatives.
🕒 Training & Schedule
Training & Nesting Period: 4–6 weeks
Training Hours: Monday–Friday, 8:30 AM – 5:30 PM EST
Post-Training Schedule:Monday–Friday, 9:00 AM – 6:00 PM EST
⚠️ Evening or weekend coverage may be required based on business needs.
🧩 Requirements
High school diploma or GED required.
1+ year experience as a Medical Assistant (required).
1+ year customer service experience in a call center preferred.
Strong empathy and ability to build rapport over the phone.
Comfort working in a high-volume call center environment.
Intermediate keyboarding skills (35+ WPM while active listening).
Ability to navigate dual monitors and multiple applications.
Basic PC and Microsoft Office proficiency.
Strong attention to detail and HIPAA compliance.
✨ Why You’ll Love This Job
CareCentrix offers a supportive, award-winning culture with strong benefits and career stability. You’ll receive medical, dental, vision coverage, 401(k) with company match, HSA and dependent care contributions, paid time off, paid parental leave, and monthly performance incentives — all while working from home.
🌟 Who This Job Is Perfect For
Medical Assistants seeking a remote, non-clinical role.
Healthcare professionals who enjoy patient outreach and care coordination.
Call center–comfortable professionals with empathy and patience.
Detail-oriented workers who thrive in structured healthcare programs.
Candidates looking for long-term stability with benefits.
🏢 About the Company
CareCentrix is a healthcare services company focused on improving post-acute care and reducing hospital readmissions. Known for its values-driven, award-winning culture, CareCentrix partners with health plans and providers to help patients recover safely and successfully at home.
🚀 How to Apply
Applications are accepted on an ongoing basis until the position is filled.
