Twilio Segment is looking for a motivated Sales Development Representative (SDR) to help expand its customer base and introduce developers, nonprofits, SMBs, and enterprises to Twilio’s powerful customer data platform. If you’re energetic, goal-driven, and passionate about tech-enabled communication, this role offers a fast-paced, rewarding environment with long-term career growth potential at a global leader in customer engagement.
💼 Employment Type: Full-Time
📍 Location: Remote (U.S.) — Not eligible in CA, CT, IL, MA, MD, NJ, NY, OR, PA, RI, TX, VA, WA, DC
💬 Job Overview
As an SDR on the Twilio Segment team, you’ll research and engage prospective customers, qualify leads, and build relationships through multi-channel outreach. You’ll partner closely with Account Executives to develop territory strategies, fuel the sales pipeline, and accelerate new business.
This role is ideal for candidates with strong communication skills, resilience, and a track record of proactive customer-facing work.
📋 Key Responsibilities
Research and identify prospective customers; qualify leads through outbound calling, personalized emails, LinkedIn/social selling, and creative outreach.
Break into new companies and markets using a value-based, multi-touch outreach strategy.
Achieve and exceed monthly goals for generating qualified business opportunities.
Prepare activity, pipeline, and forecasting reports; maintain accuracy in Salesforce, Outreach, and Sales Navigator.
Collaborate with Account Executives to create account strategies and territory plans.
Participate in Segment’s SDR Onboarding Program for foundational training and development.
Represent Twilio Segment with professionalism, curiosity, and enthusiasm during all prospect interactions.
🧩 Requirements
Required Qualifications
1+ year of customer-facing experience (sales, service, or support).
Strong sales abilities and comfort with creative, high-volume outreach.
Consistent performance record and goal-oriented mindset.
High resilience — able to handle rejection and persist confidently.
Strong written and verbal communication skills.
Ability to adapt to rapid change; enjoys variety and fast-paced workflows.
Collaborative team mentality and willingness to partner with Account Executives.
Preferred Qualifications
Experience selling software, SaaS, or technology solutions.
Familiarity with customer data, CRM tools, or technical sales environments.
✨ Why You’ll Love This Job
Twilio is a remote-first, global organization where you’ll work with teammates from all over the world while making meaningful contributions to a company shaping the future of digital communication.
You’ll enjoy:
Competitive compensation + commission eligibility
Generous paid time off, wellness leave, and parental leave
Healthcare coverage and retirement savings plans
Professional development and career mobility across Twilio and Segment
A diverse, inclusive culture where creativity and innovation thrive
Every day brings new learning, new challenges, and new opportunities to make an impact.
🌟 Who This Job Is Perfect For
Aspiring tech sales professionals seeking high growth potential.
Motivated communicators who love connecting with people.
Persistent, adaptable candidates who thrive in dynamic environments.
Sales professionals excited by consultative outreach and modern engagement tools.
Team-oriented individuals ready to build a strong foundation in SaaS sales.
🏢 About the Company
Twilio powers communications for hundreds of thousands of businesses and millions of developers around the world. With a remote-first culture and strong commitment to global inclusion, Twilio fosters growth, collaboration, and innovation across its teams.Segment — Twilio’s Customer Data Platform — is the industry leader in helping businesses unify and activate their customer data to deliver exceptional personalized experiences.
🚀 How to Apply
You’ll be redirected to Twilio’s official careers page to submit your application.
