💼 Employment Type: Full-Time
📍 Location: Remote (U.S.) – Select States Only Location Requirements:
Must live and work in one of the following states:
AL, AR, FL, GA, ID, IN, IA, KS, KY, LA, MO, MS, NE, NH, NC, ND, OH, OK, SC, SD, TN, TX, UT, VA, WI, WV They have a site in Greenville, South Carolina. They cannot accept remote applicants within 50 miles of the Greenville site.
💬 Job Overview
Transcom is hiring Remote Technical & Customer Experience Advisors to support their telecommunications clients. You’ll help customers with smartphones, tablets, and computers, troubleshoot technical issues, answer questions about services, and resolve account concerns.
This role is perfect for tech-savvy problem-solvers who enjoy helping people and want a work-from-home position with career growth, paid training, and excellent benefits.
📋 Key Responsibilities
Listen actively and provide step-by-step technical guidance.
Troubleshoot product and service issues with empathy and patience.
Assist customers with account inquiries, service enrollment, cancellations, or disputes.
Navigate multiple systems while maintaining accuracy and timeliness.
Handle high-volume inbound calls professionally.
Resolve conflict situations calmly and provide exceptional customer experiences.
Participate in virtual training and meetings with webcam on.
🧩 Requirements
18 years or older.
High School Diploma or equivalent.
Strong English verbal and written communication skills.
Able to type at least 30 wpm.
Ability to work 32–40 hours per week, including evenings, weekends, and holidays as scheduled.
Experience in technical support or customer service preferred.
Previous work-from-home or call center experience preferred.
Must pass a criminal background check.
💻 Work-from-Home Requirements
Private, quiet home office with a door; distraction-free workspace.
Hardwired DSL, Fiber, or Cable internet (no satellite, wireless, mobile hotspot, or dial-up).
Minimum internet speed: 20 Mbps download / 3 Mbps upload; ping under 100ms.
Desktop or laptop computer capable of completing typing and internet speed assessments.
All equipment (computer, monitor, headset) provided by Transcom.
✨ Why You’ll Love This Job
$17.31/hr starting pay + performance incentives.
Paid training and skill development opportunities.
Health benefits for you and your family (medical, dental, vision).
401(k) with employer match, paid vacation, and flexible pay options.
100% remote work with a supportive company culture.
Opportunities to grow your career within a global company recognized for remote work excellence.
🌟 Who This Job Is Perfect For
Tech-savvy problem-solvers who love helping people.
Individuals seeking a structured, fast-paced remote work environment.
People who thrive on multitasking, learning, and delivering exceptional service.
Candidates looking for a career path with growth potential in customer support and technology.
🏢 About the Company
Transcom is a global customer experience specialist with 30,000+ agents across 28 countries. They provide customer care, technical support, and sales services to international brands, delivering service in 33 languages. Recognized by FlexJobs as a top remote-friendly employer, Transcom is committed to employee growth, inclusion, and excellence.
🚀 How to Apply
You'll be redirected to Transcom’s official career portal to submit your application.
