Remote Customer Care Rep – Deckers Brands

The Uncubed Team
Oct 14
2 min read

🎧 Remote Customer Care Representative I – Deckers Brands

🗂 Category: Customer Support & Admin

💼 Employment Type: Full-Time

📍 Location: Remote (AZ, TX, or CO)

📅 Posted: October 14, 2025 (Apply by October 17, 2025)

💬 Job Overview

Deckers Brands — the company behind globally loved footwear and lifestyle names — is hiring a Remote Customer Care Representative I to deliver elevated, compassionate service to customers across multiple channels. This role is perfect for problem-solvers who love helping others, building trust, and creating positive experiences with every interaction.

🧠 Key Responsibilities

Listen carefully to customers with patience, empathy, and professionalism.
Troubleshoot issues and provide personalized, solution-oriented support.
Build lasting relationships by being kind, reliable, and resourceful.
Manage multiple inquiries efficiently while maintaining quality standards.
Collaborate with team members to ensure exceptional customer satisfaction.

🧩 Preferred Qualifications

1 + year of customer contact or support experience (written and verbal).
Strong communication skills with a focus on clarity and empathy.
Tech-savvy and confident using Microsoft Office and digital tools.
Proven ability to meet goals, KPIs, and quality metrics.
Flexible schedule with ability to work within Customer Care’s hours of operation and occasional overtime.

✨ Why You’ll Love This Job

At Deckers, you’ll join a spirited, independent, and supportive team that values creativity and growth. The company offers a remote, work from home position and competitive pay ($20/hr in Denver, CO), comprehensive benefits, and unique perks — from discounts to development opportunities — all designed to help employees thrive personally and professionally.

💰 Benefits Include: